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100bestbuy.com, Fraud

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I ordered a reebok aviator sungalsses from 100bestbuy.com on 07-03-2013 and I got a mail that they will dispacth my sungalss.
But it is around 6 months they didnt dispatched my order and whenever I called them they told only one sentence we will deliver in 2-3 days but still I dint get my order.
Then I mailed them for money back but they are saying we will credit points in ur account so you can purchase anything else but i told them no I want my money back after that they are not replying me.

My ref no: 17585596.

Can anybody please help me on this?

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