Airtel postpaid unexplained charges

Dear Sir/Madam,


This is concerning unexplained charges on my Airtel mobile bills.


I have a Airtel postpaid connection ( number : 9901326616, account number : 1020476584 ) with 3G as add-on card ( number : 9901295357, account number : 1034404374), my billing plan is supposed to be 6GB 3G free, thereafter 2G, so whatever my usage it would be 950/- + tax for data usage.




On January month bill i.e. for the usage between 2-12-2012 to 1-1-2013 ( bill no : 955742526), I have been charged a one time charges of 1067.05.


And on February month bill i.e. for the usage between 2-1-2013 to 1-2-2013 ( bill no : 982613566), I have been charged a one time charges of 6446.45.


There is no explanation where these charges came from, and on requests for explanation I have been put on hold or disconnected, they did not even log a service request for the same.


I am repeatedly asked for clearing the outstanding amount and they have disconnected my service without any intimation.


Attached are the bills for both the months.


Requesting to kindly consider this complaint and provide me with suitable solution.


Thanks,
Chandrakanth
9972944040