Non payment of fixed deposite bank of india

My name is shilpa mishra.
I have FD in bank of india(santacruz west).
FD no. 4511-7431
a/c no. 4010110006994.
I have lost my fd recipt.
I have all the proof but they are not giving me my fd.
They are making minor issue.
My age is 23.
I also filled up this major form in march. 2012.
They are not even finding the form.
Its been four days.
Phone number:9833245383