Dear Sir/Madam,
I have been a "loyal" customer to Airtel for years. I have been using all sorts of Airtel products for over 6 years and attribute this "loyality" to the Quality of service they used to provide. But for first time, the "loyality" has been on decline.
I have paid a prepaid amount of INR 6,999 (excluding taxes) as part of BlackBerry connection charges (Account: 1089198253) to Bharti Airtel Ltd. Since, I was not happy with the service of the Airtel, I have asked to deactivate the service and payback the advance amount or adjust to the current bill amount. After calling more than 10 times to the customer care and talking to next level to resolve this dispute, there was no proper response. Last week, the response given by call center - its a onetime payment cannot be refunded, but while taking the connection it was specified that at any point of time the services can be deactivated and money can be refunded or adjusted in the billing amount on prorate bases. Please book this case as cheating case against Bharti Airtel Ltd, and help me getting proper justice and get my money back.
Best regards,
Chaitanya
I have been a "loyal" customer to Airtel for years. I have been using all sorts of Airtel products for over 6 years and attribute this "loyality" to the Quality of service they used to provide. But for first time, the "loyality" has been on decline.
I have paid a prepaid amount of INR 6,999 (excluding taxes) as part of BlackBerry connection charges (Account: 1089198253) to Bharti Airtel Ltd. Since, I was not happy with the service of the Airtel, I have asked to deactivate the service and payback the advance amount or adjust to the current bill amount. After calling more than 10 times to the customer care and talking to next level to resolve this dispute, there was no proper response. Last week, the response given by call center - its a onetime payment cannot be refunded, but while taking the connection it was specified that at any point of time the services can be deactivated and money can be refunded or adjusted in the billing amount on prorate bases. Please book this case as cheating case against Bharti Airtel Ltd, and help me getting proper justice and get my money back.
Best regards,
Chaitanya