I had called DTDC courier local branch in Pune on the 7th of May 2014, and spoke to Mr. Atul Shinde there.
I had an LED TV and the stand to be transported from Pune to Hyderabad.
He spoke to me nicely of course, and promised that the consignment would be picked up from the Pune address and promised to look into it personally to ensure care is taken.
When asked about the amount, he initially said, it would be around 4000/- depending on the actual weight, and that he would take a weighing machine to the house in Pune so it could be weighed. He later said it would be Rs.4500/-
Later, his men just took the entire TV set and stand to their office, without informing me, and then said it weighed 67 kilos totally, and that the amount would be Rs. 8500/- for the transportation and additionally Rs.1500/- towards additional packing !!!
This was just about double the amount we had discussed initially, and I had clearly mentioned many times during our telephonic conversation as well as chat through whatsapp that it would be unfeasible for me, if the amount exceeds Rs.5000/- !!! At that point of time, he just kept reassuring me that he would take care, and see what he could do...
Then all of a sudden, his attitude changed, and he then started telling me, as well as my sister in law in Pune that it would now cost nothing less than Rs.10000/- or else he would cancel the consignment !!!!
To add to my surprise as well as dismay, he then claimed we would have to pay for transportation charges even though he himself is cancelling the consignment !!!!!!!!!!!!!!!!!!!!
This I thought was totally ridiculous, since I kept telling him that it would not be feasable for me if the cost exceeds Rs.5000/- and he kept reassuring me earlier that he would take care of that.
Finally I myself gave in, since it had come to that stage!
But the final straw - he now claimed he would have to charge Rs.13,160/- !!!!!
Hence, it is crystal clear that he is just trying to make more money somehow, keeps on changing his words and kept increasing the amount!
Can an employee of DTDC do that, and also show this attitude of "take it or leave it" ?!!!!
And if I do decide to leave it, why should I end up paying for his transportation, when he clearly doubled the amount inspite of my insistence that I will not accept anything more than 5000/- ??!
I had an LED TV and the stand to be transported from Pune to Hyderabad.
He spoke to me nicely of course, and promised that the consignment would be picked up from the Pune address and promised to look into it personally to ensure care is taken.
When asked about the amount, he initially said, it would be around 4000/- depending on the actual weight, and that he would take a weighing machine to the house in Pune so it could be weighed. He later said it would be Rs.4500/-
Later, his men just took the entire TV set and stand to their office, without informing me, and then said it weighed 67 kilos totally, and that the amount would be Rs. 8500/- for the transportation and additionally Rs.1500/- towards additional packing !!!
This was just about double the amount we had discussed initially, and I had clearly mentioned many times during our telephonic conversation as well as chat through whatsapp that it would be unfeasible for me, if the amount exceeds Rs.5000/- !!! At that point of time, he just kept reassuring me that he would take care, and see what he could do...
Then all of a sudden, his attitude changed, and he then started telling me, as well as my sister in law in Pune that it would now cost nothing less than Rs.10000/- or else he would cancel the consignment !!!!
To add to my surprise as well as dismay, he then claimed we would have to pay for transportation charges even though he himself is cancelling the consignment !!!!!!!!!!!!!!!!!!!!
This I thought was totally ridiculous, since I kept telling him that it would not be feasable for me if the cost exceeds Rs.5000/- and he kept reassuring me earlier that he would take care of that.
Finally I myself gave in, since it had come to that stage!
But the final straw - he now claimed he would have to charge Rs.13,160/- !!!!!
Hence, it is crystal clear that he is just trying to make more money somehow, keeps on changing his words and kept increasing the amount!
Can an employee of DTDC do that, and also show this attitude of "take it or leave it" ?!!!!
And if I do decide to leave it, why should I end up paying for his transportation, when he clearly doubled the amount inspite of my insistence that I will not accept anything more than 5000/- ??!