On the 10th April 2014, I purchased an heavy duty flying insect killer cum night lamp 5w from rediffshopping website. I received the item in a weeks time and I noticed that item was not what was displayed or advertised on the rediffshopping site. I informed their customer care and they advised me to ship the product back. I did the same by DTDC COURIER on 14th April 2014, receipt no. M05626016. I paid the courier charge of Rs. 50/-. On 16th April 2014, Rediffshopping refunded the item price, Rs. 374/- and advised me that the courier charge of Rs. 50/- will be refunded to me in the form of a pay order by courier.
As of today they have not sent any pay order and have advised me that they their department has now converted the pay order to a gift voucher of Rs. 100/- and that I can use it till 31st May 2014.
I am not happy with rediffshopping because they did not stick to their word and now providing me an excuse by email that their system and department has made an error of converting the pay order to gift voucher. What I smell here is that they want me to shop more from their website and spend money on something else. Another stupid issue of rediffshopping is that there is hardly anything interesting on their site for Rs. 100.
I have sent them many email's that I do not need their gift voucher and they should send the pay order instead. Still they are adamant that they cannot assist me in this matter. I want the Rs. 50/- pay order back or refund back under any circumstances. That's that.
Website :- rediff shopping website
Customer care :- shopsupport@rediff.co.in
Phone no :- 18002662333
Order Ref No. :- 9481280
Thank you,
Khurshed
As of today they have not sent any pay order and have advised me that they their department has now converted the pay order to a gift voucher of Rs. 100/- and that I can use it till 31st May 2014.
I am not happy with rediffshopping because they did not stick to their word and now providing me an excuse by email that their system and department has made an error of converting the pay order to gift voucher. What I smell here is that they want me to shop more from their website and spend money on something else. Another stupid issue of rediffshopping is that there is hardly anything interesting on their site for Rs. 100.
I have sent them many email's that I do not need their gift voucher and they should send the pay order instead. Still they are adamant that they cannot assist me in this matter. I want the Rs. 50/- pay order back or refund back under any circumstances. That's that.
Website :- rediff shopping website
Customer care :- shopsupport@rediff.co.in
Phone no :- 18002662333
Order Ref No. :- 9481280
Thank you,
Khurshed