Hi this is Anirudh Barath from coimbatore,Tamil nadu, and I have been a customer of tata photon plus service provided by Tata Docomo for the past four or more years. My Account Number is:909014969 and my Photon Number is 9244615429. I have been using the unlimited plan at Rs.950 for the past years.
A few months back I accidentally activated an addon music package provided by tata services online through their website and was charged Rs.99 for doing so. I realized this activation after I received my bill amount that month(on or before the month of March 2014) and have been since then trying to cancel this addon package subscription in vain month after month, the numerous customer care people that I contacted via my registered mobile after I received my monthly bill all promised me that they would cancel my subscription for the addon package and I would not be charged Rs.99 from the next bill cycle, But however I kept receiving bills in which I was charged Rs.99 inspite of the promised cancellation.
I have never used this addon music service even once during the past months but still have been charged. nevertheless I have payed my bills hoping that from the next month the subscription would be cancelled, but after 3 moths I have had enough,
to make things worse the customer care people are not responding to my phone calls. I am very frustrated and feel cheated and wronged. I never expected such poor service from such a reputed company known for their customer service and am very disappointed.
to add more to the poor service I am not able to create an online account using the Tata Docomo website,
it keeps displaying that I am an SME customer but I do not hold any phone lines subscribed under Tata services.
I think all this is a way to make me unable to deactivate my tata photon plus device and force me to pay my bills,
this is utter fraud and cheap tactics displayed by Tata Docomo, this is a disgrace to our country.
I am not going to pay the bills any further unless the Rs.99(Add-on pack charge) which was charged for the bill period of 17/05/2014 to 16/06/2014 is deducted from the total payable amount and I stop getting charged for this addon service from which I have requested a complete cancellation multiple times.
Further I will switch on switch on to a better service if I do not get a deduction and the subscription is cancelled, even if I keep receiving bills for the rest of the years.
I kindly request all Tata Photon users to not to subscribe to any addon offers (if you wish to cancel it in the future) other than the recharge packs and new users to not to subscribe to the Tata Photon service, as you are also very likely to be cheated like I was.
A few months back I accidentally activated an addon music package provided by tata services online through their website and was charged Rs.99 for doing so. I realized this activation after I received my bill amount that month(on or before the month of March 2014) and have been since then trying to cancel this addon package subscription in vain month after month, the numerous customer care people that I contacted via my registered mobile after I received my monthly bill all promised me that they would cancel my subscription for the addon package and I would not be charged Rs.99 from the next bill cycle, But however I kept receiving bills in which I was charged Rs.99 inspite of the promised cancellation.
I have never used this addon music service even once during the past months but still have been charged. nevertheless I have payed my bills hoping that from the next month the subscription would be cancelled, but after 3 moths I have had enough,
to make things worse the customer care people are not responding to my phone calls. I am very frustrated and feel cheated and wronged. I never expected such poor service from such a reputed company known for their customer service and am very disappointed.
to add more to the poor service I am not able to create an online account using the Tata Docomo website,
it keeps displaying that I am an SME customer but I do not hold any phone lines subscribed under Tata services.
I think all this is a way to make me unable to deactivate my tata photon plus device and force me to pay my bills,
this is utter fraud and cheap tactics displayed by Tata Docomo, this is a disgrace to our country.
I am not going to pay the bills any further unless the Rs.99(Add-on pack charge) which was charged for the bill period of 17/05/2014 to 16/06/2014 is deducted from the total payable amount and I stop getting charged for this addon service from which I have requested a complete cancellation multiple times.
Further I will switch on switch on to a better service if I do not get a deduction and the subscription is cancelled, even if I keep receiving bills for the rest of the years.
I kindly request all Tata Photon users to not to subscribe to any addon offers (if you wish to cancel it in the future) other than the recharge packs and new users to not to subscribe to the Tata Photon service, as you are also very likely to be cheated like I was.