shame on tata tele services

I VISITED TATA DOCOMO BRAND STORE IN SECTOR11 PANCHKULA HARYANA FOR MY MOBILE NUMBER 9888488207 TO BE CONVERTED FROM POSTPAID TO PREPAID. I SUBMITTED MY DOCUMENTS, CLEARED UNBILLED USAGE AND STORE ALSO CHARGED RS 100 AS FRC
AT THE END OF FIFTH DAY I GOT TRAIL OF MESSAGES FROM TATA CUSTOMER CARE THAT THEY TRIED MANY TIMES TO CONTACT ME AT MY ADDRESS GIVEN IN DOCUMENTS THATS WHY THEY CLOSED MY REQUEST OF P to P