It is very disappointing and unfortunate that idea cellular does not have MNP SIM to facilitate customers to port their mobile numbers from other operators to idea.
I have obtained the UPC from Airtel for my prepaid number and approached idea gallery at Koparkhairane to port the same to idea. I was turned away by the boys at the gallery saying that idea is not providing prepaid MNP SIM cards and therefore the number cannot be ported as prepaid connection. They asked me port the number to a postpaid idea number for 120 days and then I may change it to prepaid number.
I would like to submit that I do not want to have a postpaid connection and wish to shift to idea without changing my prepaid number but I am very much disappointed since idea is not welcoming me. When I approached idea customer care through email, they kept replying "Kindly provide the 10 digit Idea mobile number to assist you further. Note the Email Reference Id E1-29144051116 for your reference."
I request you to kindly do the needful at the earliest as you may be losing lot of business from many more customers like me.
I have obtained the UPC from Airtel for my prepaid number and approached idea gallery at Koparkhairane to port the same to idea. I was turned away by the boys at the gallery saying that idea is not providing prepaid MNP SIM cards and therefore the number cannot be ported as prepaid connection. They asked me port the number to a postpaid idea number for 120 days and then I may change it to prepaid number.
I would like to submit that I do not want to have a postpaid connection and wish to shift to idea without changing my prepaid number but I am very much disappointed since idea is not welcoming me. When I approached idea customer care through email, they kept replying "Kindly provide the 10 digit Idea mobile number to assist you further. Note the Email Reference Id E1-29144051116 for your reference."
I request you to kindly do the needful at the earliest as you may be losing lot of business from many more customers like me.