Hello,
I recharged with pocket buddies pack of Rs.143 on my aircel number. The internet is working fine. But I am being charged for per sms Re.1.
I called on 198. They told me pocket buddies is not activated. But I have recharged it.
My transaction id - MUR13042914121100150.
Topup amount : Rs.143.
Date : 29/04/2013 02:10:51 PM
My aircel mobile number : 9852023563.
Also, I want balance refund for the the sms for which I have been charged from 29th April, 2013.
I e-mailed aircel. I got automated reply saying I will get a reply from them within 2 working days. But it has been more than 7 working days still I haven't got any reply.
Yesterday when I again called on 198, the customer care executive told me, I am putting your call on hold and checking whats the problem, and then he dropped the call.
Please help me. I want my every single rupee back.
Regards,
Fahad Hasin
I recharged with pocket buddies pack of Rs.143 on my aircel number. The internet is working fine. But I am being charged for per sms Re.1.
I called on 198. They told me pocket buddies is not activated. But I have recharged it.
My transaction id - MUR13042914121100150.
Topup amount : Rs.143.
Date : 29/04/2013 02:10:51 PM
My aircel mobile number : 9852023563.
Also, I want balance refund for the the sms for which I have been charged from 29th April, 2013.
I e-mailed aircel. I got automated reply saying I will get a reply from them within 2 working days. But it has been more than 7 working days still I haven't got any reply.
Yesterday when I again called on 198, the customer care executive told me, I am putting your call on hold and checking whats the problem, and then he dropped the call.
Please help me. I want my every single rupee back.
Regards,
Fahad Hasin