We had been maintaining A/c with Standard Chartered Bank Punjabi Bagh Branch, New Delhi to their entire satisfaction for the last many years. Bank had sanctioned us the follow credit facilities with 17th.May, 2014, as the expiry date.
Cash Credit Limit 900.00 Lacs
ILC - 100.00 Lacs
Total - 1000.00 Lacs
Much before the expiry date, we had sent email dt. 15th April, 2014 to their Regional office at 10, Parliament Street, New Delhi that we do not want to get our limits renewed and the outstanding Debit Balance will be paid before the expiry date of credit facilities which was done.
We again repeated our request via email dt 17th April, 2014 that we do not wish to continue with the credit facilities sanctioned to us after the expiry date.
After the expiry date and after paying their entire dues, we requested them to release our collateral security papers.
We wrote to customer care department vide email dt 13/05/2014 followed by several reminders. They replied couple of times that the matter is under consideration asking us to bear with their extra ordinary delay in resolving the problem. Ultimately after about 2 months we were told that the Pre-payment charges, demanded by their Regional office are not payable by us, their mail attached for reference.
After lot of correspondence and to & fro email we were told by MR. HANSRAJ THAKUR, INDIA & ASIA HEAD STANDARD CHARTERED BANK that we should ignore the customer care email not to pay pre-payment charges as they are not authorised to waive off the charges.
We were subjected to lot of harrasment, torture, mental agony and loss of business by their rigid attitude as we were under pressure from the other Bank for Security Papers.
Under the circumstances, we were compelled to deposit the sum of Rs. 2359560/- as pre-payment charges to receive our documents. Still after receipt of payment they were delaying the release under one pretext or the other. After a lot of suffering, we have received the Security Papers on 18/08/2014.
We now approach your goodself to kindly help us in receiving back Prepayment Charges of Rs. 2359560/- alongwith interest which was illegally charged from us.
Your prompt action shall be greatly appreciated.
Your prompt action shall be greatly appreciated
For BLJ Resources & Chemicals Pvt. Ltd.
807 & 808, Tower-B, Krishna Apra Business square
Netaji Subhash Place, Pitampura, New Delhi-110034
Email-Id:- bljgroup.del@gmail.com
Mob. No:- 9810074017
Cash Credit Limit 900.00 Lacs
ILC - 100.00 Lacs
Total - 1000.00 Lacs
Much before the expiry date, we had sent email dt. 15th April, 2014 to their Regional office at 10, Parliament Street, New Delhi that we do not want to get our limits renewed and the outstanding Debit Balance will be paid before the expiry date of credit facilities which was done.
We again repeated our request via email dt 17th April, 2014 that we do not wish to continue with the credit facilities sanctioned to us after the expiry date.
After the expiry date and after paying their entire dues, we requested them to release our collateral security papers.
We wrote to customer care department vide email dt 13/05/2014 followed by several reminders. They replied couple of times that the matter is under consideration asking us to bear with their extra ordinary delay in resolving the problem. Ultimately after about 2 months we were told that the Pre-payment charges, demanded by their Regional office are not payable by us, their mail attached for reference.
After lot of correspondence and to & fro email we were told by MR. HANSRAJ THAKUR, INDIA & ASIA HEAD STANDARD CHARTERED BANK that we should ignore the customer care email not to pay pre-payment charges as they are not authorised to waive off the charges.
We were subjected to lot of harrasment, torture, mental agony and loss of business by their rigid attitude as we were under pressure from the other Bank for Security Papers.
Under the circumstances, we were compelled to deposit the sum of Rs. 2359560/- as pre-payment charges to receive our documents. Still after receipt of payment they were delaying the release under one pretext or the other. After a lot of suffering, we have received the Security Papers on 18/08/2014.
We now approach your goodself to kindly help us in receiving back Prepayment Charges of Rs. 2359560/- alongwith interest which was illegally charged from us.
Your prompt action shall be greatly appreciated.
Your prompt action shall be greatly appreciated
For BLJ Resources & Chemicals Pvt. Ltd.
807 & 808, Tower-B, Krishna Apra Business square
Netaji Subhash Place, Pitampura, New Delhi-110034
Email-Id:- bljgroup.del@gmail.com
Mob. No:- 9810074017