I have raised a complaint # 8461971005 on 12 Aug, 2014 for my LED TV (Model # UA23F4002ARMXL & Purchase Date : 28 Jan, 2014).
Problem was, there was a small spot on the LED panel since the time of purchase and that continuously expended and now it covers the radius of approximately 3cm.
When I complained about this to Samsung, I was told that engineer will visit your place and check the issue, even after continuous follow-ups no one visited at all. Finally I got a call from a Samsung Representative (more than 2 weeks of complain registration) telling me that, I have to carry the TV to Samsung Service center (approximately 60 km from my home) even though The TV has door step warranty. I had to take the TV to nearest service Center. Just when they looked at the TV, they told me that "someone has thrown something on the TV panel", then I asked to show me any scratches/breakage on the TV they weren't able to do so since there was no damage at all; then he opened the TV and contradicted his statement saying "somehow water went inside and that caused Water-logging" and hence you have to pay Rs 7023/ to get the panel replace. After the disappointing visit and inconclusive and incorrect diagnosis, I again called the Customer Care and explained about the issue, I got a reply "Sir we have escalated it to higher authorities".
After countless back and forth calls till 3rd, Sep 2014. They contradicted again saying that "black spot on panel is because of Liquid-logged so your TV is not cover under the warranty.
There was no physical damage to TV but still the warranty is void?
Why I should pay the amount if that is not my fault at all?
If Samsung told for a door-step warranty why they did not provided?
This seems to be a manufacturing defect for that TV.
Finally I was on a call on 8 Sep, 2014 with CC representative (Mr. Abhishek Setia) and he told that "service can't be provided without paying the money and we will communicate on email.
Is this a service by an international company? one word about it "pathetic?
Problem was, there was a small spot on the LED panel since the time of purchase and that continuously expended and now it covers the radius of approximately 3cm.
When I complained about this to Samsung, I was told that engineer will visit your place and check the issue, even after continuous follow-ups no one visited at all. Finally I got a call from a Samsung Representative (more than 2 weeks of complain registration) telling me that, I have to carry the TV to Samsung Service center (approximately 60 km from my home) even though The TV has door step warranty. I had to take the TV to nearest service Center. Just when they looked at the TV, they told me that "someone has thrown something on the TV panel", then I asked to show me any scratches/breakage on the TV they weren't able to do so since there was no damage at all; then he opened the TV and contradicted his statement saying "somehow water went inside and that caused Water-logging" and hence you have to pay Rs 7023/ to get the panel replace. After the disappointing visit and inconclusive and incorrect diagnosis, I again called the Customer Care and explained about the issue, I got a reply "Sir we have escalated it to higher authorities".
After countless back and forth calls till 3rd, Sep 2014. They contradicted again saying that "black spot on panel is because of Liquid-logged so your TV is not cover under the warranty.
There was no physical damage to TV but still the warranty is void?
Why I should pay the amount if that is not my fault at all?
If Samsung told for a door-step warranty why they did not provided?
This seems to be a manufacturing defect for that TV.
Finally I was on a call on 8 Sep, 2014 with CC representative (Mr. Abhishek Setia) and he told that "service can't be provided without paying the money and we will communicate on email.
Is this a service by an international company? one word about it "pathetic?