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wrong plan recharged reliance gsm

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we recharged a 2 g data pack of rs. 291 through paytm. amount got deducted from our account but we got no balance or any other service.
we complained to rcom to which they replied that the plan is for a new sim and is a frc. and they are refusing to refund our amount.
please take necessary actions to get our amount refunded.
phone no. 8010116075
email id -durgeshkumaragrawal92@gmail.com
paytm order no.773724091

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