So, I normally would have let it go, but this has gone a bit too far. I ordered a birthday surprise from dotted i for my moms birthday. The order was a jewelery box cake and edible earrings in a jewellery box to represent a "present". Emails were exchanged. Photograph ideas were shared. I was assured that the cake would be 80% copy of the image I had sent and so would the cookies/edible earrings and the delivery would be made on Sunday evening. Along with that I planned a couple of other things which were in line with the cake.
I repeated request @Thedottedi to send me images of work in progress. Naturally I am excited. Even more naturally I am not in Bangalore so I stay in touch via What'sapp as well as a business owner I think its the easiest and cheapest way to stay in touch (and others do agree).
Prices are agreed upon and payment is made within a day or so of confirming the order. Come Saturday, late night, I get an email saying that cake can't be delivered on my time. it can either be delivered in the afternoon (when she is at her own party) or the next day.
Also, a photo of the cake is shared with me (which I will share below along with what I had ordered) which was sort of bore nothing but a passing resemblance to the cake and earrings I had ordered. The badly made earrings were plonked on the actual cake.
A series of messages went back and forth, with me requesting for alternates or what could be done about the earrings etc.. and being told that the owner does not work that way or even being told that she runs a multi million dollar company and cannot deal "with a woman like me" and that she would block me on whatsapp and what not.
Then a series of emails went back and forth, where I initially changed the delivery address to the lunch venue address. But I received a nasty email again, so I just said (on whatsapp and email) that I do not want to have the cake delivered. I do not like it and I do not want the crap sent over. I also asked the owner to keep the money already paid but not to deliver the cake. This was done twice or thrice. Just to clearly get the message across.
BUT, I think the owner is illiterate or hard of understanding as this is what happened next... she called up mommy (had her number from the time I had ordered a surprise for Shazeen Javed)and proceeded to tell her how I had ordered a surprise for her and how she did not have a driver, how she does not take orders for sunday (was I holding a gun to her head when I ordered?)and how I was harassing her with Whatsapp messages and emails, how she runs a multi million dollar business and comes from a respectable family and how I told her I will take her to court (I did not. I said I would file a complaint if she delivered the cake. Though now, court sounds awesome, thanks for the idea Dottedi). Then she asks moms what to do and mom says well first of all, you should not have called me as this was a surprise she planned for me. Then she asks mom if she should deliver the cake. Mom said do as you wish. Then mom felt bad and tried calling her back to tell he she would deal with me, but Dottedi did not pick up the call or call back. Instead at 1:30 or so, she gets a call from a random man who says he is the delivery guy and asks where to come, dumps the cake and goes away. A STALE, shoddy cake.
Now if this had happened in KL. I know who I could've reached out to complain or get action taken.
But I don't know who to reach out to in Bangalore. So if you do know someone my friends, do help me. (You can even help me by sharing this till it reaches the right ears)
I am sick and tired of business owners mistreating their customers and disobeying wishes directly made very clear (DO. Not. Deliver. The Cake.)
My recommendation for Dottedi. Shitty attitude, crappy cakes and well shitty attitude! I would never go back. I would not recommend it to anyone and I would now go out of my way to let everyone know how shitty they are.
The business can be reached at DOTTEDi
TeamWork Building
No 18, Chinnaswamy Mudliar Road
Tusker Road
Off Queens Road
Bangalore 560051
Landmark: Opp Modi Masjid Building
General inquiry : inquiry@thedottedi.in
Status on order : orders@thedottedi.in
Events inquiry : events@thedottedi.in
To reach Naadia : naadia@thedottedi.in
Complaints / feedback :dottediteam@gmail.com
080-41528753,+91-99450-99011.Customer Care: 10AM to 7PM, Mon-Sat
My email id for redressal is nkoonda@gmail.com
I repeated request @Thedottedi to send me images of work in progress. Naturally I am excited. Even more naturally I am not in Bangalore so I stay in touch via What'sapp as well as a business owner I think its the easiest and cheapest way to stay in touch (and others do agree).
Prices are agreed upon and payment is made within a day or so of confirming the order. Come Saturday, late night, I get an email saying that cake can't be delivered on my time. it can either be delivered in the afternoon (when she is at her own party) or the next day.
Also, a photo of the cake is shared with me (which I will share below along with what I had ordered) which was sort of bore nothing but a passing resemblance to the cake and earrings I had ordered. The badly made earrings were plonked on the actual cake.
A series of messages went back and forth, with me requesting for alternates or what could be done about the earrings etc.. and being told that the owner does not work that way or even being told that she runs a multi million dollar company and cannot deal "with a woman like me" and that she would block me on whatsapp and what not.
Then a series of emails went back and forth, where I initially changed the delivery address to the lunch venue address. But I received a nasty email again, so I just said (on whatsapp and email) that I do not want to have the cake delivered. I do not like it and I do not want the crap sent over. I also asked the owner to keep the money already paid but not to deliver the cake. This was done twice or thrice. Just to clearly get the message across.
BUT, I think the owner is illiterate or hard of understanding as this is what happened next... she called up mommy (had her number from the time I had ordered a surprise for Shazeen Javed)and proceeded to tell her how I had ordered a surprise for her and how she did not have a driver, how she does not take orders for sunday (was I holding a gun to her head when I ordered?)and how I was harassing her with Whatsapp messages and emails, how she runs a multi million dollar business and comes from a respectable family and how I told her I will take her to court (I did not. I said I would file a complaint if she delivered the cake. Though now, court sounds awesome, thanks for the idea Dottedi). Then she asks moms what to do and mom says well first of all, you should not have called me as this was a surprise she planned for me. Then she asks mom if she should deliver the cake. Mom said do as you wish. Then mom felt bad and tried calling her back to tell he she would deal with me, but Dottedi did not pick up the call or call back. Instead at 1:30 or so, she gets a call from a random man who says he is the delivery guy and asks where to come, dumps the cake and goes away. A STALE, shoddy cake.
Now if this had happened in KL. I know who I could've reached out to complain or get action taken.
But I don't know who to reach out to in Bangalore. So if you do know someone my friends, do help me. (You can even help me by sharing this till it reaches the right ears)
I am sick and tired of business owners mistreating their customers and disobeying wishes directly made very clear (DO. Not. Deliver. The Cake.)
My recommendation for Dottedi. Shitty attitude, crappy cakes and well shitty attitude! I would never go back. I would not recommend it to anyone and I would now go out of my way to let everyone know how shitty they are.
The business can be reached at DOTTEDi
TeamWork Building
No 18, Chinnaswamy Mudliar Road
Tusker Road
Off Queens Road
Bangalore 560051
Landmark: Opp Modi Masjid Building
General inquiry : inquiry@thedottedi.in
Status on order : orders@thedottedi.in
Events inquiry : events@thedottedi.in
To reach Naadia : naadia@thedottedi.in
Complaints / feedback :dottediteam@gmail.com
080-41528753,+91-99450-99011.Customer Care: 10AM to 7PM, Mon-Sat
My email id for redressal is nkoonda@gmail.com