My name is ASHOK PERKA, My credit card number is 4375 **** **** 6000. I've been struggling with fraud transaction amount of EUR.780 through my credit card since Dec'12. In the begining customer care said I'll get temporary credit and doccuments will be retrived by May'13, But I did not get any temporary credit and now they sent me Retrived doccuments of fraud transdaction, which says that transaction has been done through my credit card number, but card holder name and authentication code are different from my actual details, I've been following up with head quality customer care but I am not getting proper response from them. Now with all additional charges amount reached to INR.76000, I am mentally harrassed by ICICI Credit card issue, for which I am not at all responsible for fraud transaction which carried out in Europe. I've never been to Europe in my entire life, and customer care given IP id says that transaction carried out in Europe only. Kindly resolve this issue. Iam ICICI Customer from last 4 years and I have many accounts with ICICI, Because of this issue now I am worrying about my funds with ICICI and closing all my accounts. This instance made many of my collegues also closing their ICICI Credit crads. I am not going to pay any fraud transaction amount on my name. I requested ICICI Bank with out further delay kindly close this issue at earliest, but I am not getting any reply from bank side. I lost trust on bank due to
1) The moment I received fraud transaction msg I called customer care and reported, but they did not hold the transaction, which they could have done it.
2) When they needed time to get complete details and doccuments retrival they assured me temporary credit, which they didn't give me and now with all additional charges they added with bill.
3) When they received retrival documents, it clears says that card holder name and authentication code are diiferent from my actual details which ICIC bank unable to expalin the reason.
4) ICICI Bank customer care gave me IP adress from where transaction has been done, that adress also belongs to Europe. Still they are not tracking any details of false card holder.
Kindly help me out of this issue.
1) The moment I received fraud transaction msg I called customer care and reported, but they did not hold the transaction, which they could have done it.
2) When they needed time to get complete details and doccuments retrival they assured me temporary credit, which they didn't give me and now with all additional charges they added with bill.
3) When they received retrival documents, it clears says that card holder name and authentication code are diiferent from my actual details which ICIC bank unable to expalin the reason.
4) ICICI Bank customer care gave me IP adress from where transaction has been done, that adress also belongs to Europe. Still they are not tracking any details of false card holder.
Kindly help me out of this issue.