To
Consumer Forum
Bareilly
Re:-Bad after sale servicing by Samsung Electronics and Aar Key Electronics(Service centre of Samsung Electronics)
Respected Sir,
I have purchased a double door refrigerator of Samsung on 21.04.2009 from Singh Radio Service,Bareilly in the name of my mother Smt. Sarla Sharma.In September 2012 the lower gate axel of refrigerator was damaged.I registered my complaint to the Samsung Call Centre.A service engineer named Mr. Azam Khan paid a visit to my home and told about the broken axel point.I asked him about the solution,he told me that the only solution is the new gate.On his advice I went to the local service centre i.e. Aar Key Electronics to give him order for new gate.They told me that they have persuaded my order of new lower gate of the same model & same colour to the company.But after few days when the service engineer come to my home with the gate,neither it was of same size nor the same colour.Hence they took it back.I again told them for right gate but nothing was done and finally I had to repair the gate in private in the month of Jan 2013.
On 07.04.2013 I again logged a complaint in Samsung Call Centre as the refrigerator was not working properly.I thought it was due to the gate.On 08.04.2013 another service engineer came to my home.He told us that the gate was properly repaired and the refrigerator was not cooling as the gas was choked and for this the refrigerator must be carried to the Local Service Centre and the problem will be removed in few hours.I called the Service Centre many times to pick up the refrigerator from my home but they told me that there is no rickshaw at service centre so I have to bring my refrigerator myself to the service centre.Meanwhile they cancelled my complaint also without my consent which was registered by me in Samsung Call Centre.On 18.04.2013 I brought my refrigerator to the service centre and handed them.They told me that this will be O.K. on Monday 22.04.2013.I told them that the service engineer has told me that the problem will be removed in a single day,they told me whichever whoever told but it will not be available before 21.04.2013.I told them O.K. I will pick it up on 21.04.2013.When I call them on 22.04.2013 they told me the service centre is closed due to Sunday.I told them that they have earlier told me that the service centre will be open on Sunday they answered that they dont have workload so it is not open today.After waiting few more days when I called them on 23.04.2013 they told me that the refrigerator has not been done.I reminded them that they have given me the date of 21.04.2013 and today it is 23.04.2013 they told me that I dont know anything.When I called the Call Centre and told them about my problem they told me that you have not to deal the service centre directly but I was not dealing it directly.They also told me about the service centre that it has an address of Butler Plaza in papers but practically it is in Rampur Garden.Then I called many times to the call centre and service centre but nothing happened.Meanwhile they sent one other service engineer to my home to check the problem without finding out what the real problem is.Till now I havent received my refrigerator.
Sir,this was what happened with me.Now I want to tell you what the real problem is?In my first visit to the service centre the manager there asked me that from where I have purchased the refrigerator?I told that from Singh Radio Service.They told me that I had to purchase this from a particular shop which belongs to the near and dear of service centre franchisee.I told that they provide the articles costly,they answered that the service will be prior if you purchase from there otherwise you know.They offered me to exchange my refrigerator but I refused.Thats why they just delayed my service.Now I am also in doubt that they have changed important parts of my refrigerator otherwise a work of few hours cant be delayed for 1 week.
Sir,I request you for registering my complaint and clearcut action against the service centre and Samsung Electronics which is maintaining so bad after sale servicing and no customer compliance.Now I dont want that refrigerator.I request you that a Brand new refrigerator must be provided to me on behalf of the service centre and Samsung Electronics.I also request you for penalize them as I have faced mental distress due this incident.This affected my potential and I am unable to concentrate on my job.Please also keep in mind that this service centre is maintaining false address registered in Samsung Electronics.There service engineers must also be trained i.e.degree/diploma holder in refrigeration otherwise how can they say them engineer.Please check this also.Your concern can be a teaching to such MNCs which are just concentrating on sale not on service.
Date:30.04.2013
Applicant
Amit Kumar Sharma
Shanti Vihar
Holi Chowk,Budaun Road
Bareilly -243001
Mob.No.-+919412374235
e-mail:aks007aks123@gmail.com
Consumer Forum
Bareilly
Re:-Bad after sale servicing by Samsung Electronics and Aar Key Electronics(Service centre of Samsung Electronics)
Respected Sir,
I have purchased a double door refrigerator of Samsung on 21.04.2009 from Singh Radio Service,Bareilly in the name of my mother Smt. Sarla Sharma.In September 2012 the lower gate axel of refrigerator was damaged.I registered my complaint to the Samsung Call Centre.A service engineer named Mr. Azam Khan paid a visit to my home and told about the broken axel point.I asked him about the solution,he told me that the only solution is the new gate.On his advice I went to the local service centre i.e. Aar Key Electronics to give him order for new gate.They told me that they have persuaded my order of new lower gate of the same model & same colour to the company.But after few days when the service engineer come to my home with the gate,neither it was of same size nor the same colour.Hence they took it back.I again told them for right gate but nothing was done and finally I had to repair the gate in private in the month of Jan 2013.
On 07.04.2013 I again logged a complaint in Samsung Call Centre as the refrigerator was not working properly.I thought it was due to the gate.On 08.04.2013 another service engineer came to my home.He told us that the gate was properly repaired and the refrigerator was not cooling as the gas was choked and for this the refrigerator must be carried to the Local Service Centre and the problem will be removed in few hours.I called the Service Centre many times to pick up the refrigerator from my home but they told me that there is no rickshaw at service centre so I have to bring my refrigerator myself to the service centre.Meanwhile they cancelled my complaint also without my consent which was registered by me in Samsung Call Centre.On 18.04.2013 I brought my refrigerator to the service centre and handed them.They told me that this will be O.K. on Monday 22.04.2013.I told them that the service engineer has told me that the problem will be removed in a single day,they told me whichever whoever told but it will not be available before 21.04.2013.I told them O.K. I will pick it up on 21.04.2013.When I call them on 22.04.2013 they told me the service centre is closed due to Sunday.I told them that they have earlier told me that the service centre will be open on Sunday they answered that they dont have workload so it is not open today.After waiting few more days when I called them on 23.04.2013 they told me that the refrigerator has not been done.I reminded them that they have given me the date of 21.04.2013 and today it is 23.04.2013 they told me that I dont know anything.When I called the Call Centre and told them about my problem they told me that you have not to deal the service centre directly but I was not dealing it directly.They also told me about the service centre that it has an address of Butler Plaza in papers but practically it is in Rampur Garden.Then I called many times to the call centre and service centre but nothing happened.Meanwhile they sent one other service engineer to my home to check the problem without finding out what the real problem is.Till now I havent received my refrigerator.
Sir,this was what happened with me.Now I want to tell you what the real problem is?In my first visit to the service centre the manager there asked me that from where I have purchased the refrigerator?I told that from Singh Radio Service.They told me that I had to purchase this from a particular shop which belongs to the near and dear of service centre franchisee.I told that they provide the articles costly,they answered that the service will be prior if you purchase from there otherwise you know.They offered me to exchange my refrigerator but I refused.Thats why they just delayed my service.Now I am also in doubt that they have changed important parts of my refrigerator otherwise a work of few hours cant be delayed for 1 week.
Sir,I request you for registering my complaint and clearcut action against the service centre and Samsung Electronics which is maintaining so bad after sale servicing and no customer compliance.Now I dont want that refrigerator.I request you that a Brand new refrigerator must be provided to me on behalf of the service centre and Samsung Electronics.I also request you for penalize them as I have faced mental distress due this incident.This affected my potential and I am unable to concentrate on my job.Please also keep in mind that this service centre is maintaining false address registered in Samsung Electronics.There service engineers must also be trained i.e.degree/diploma holder in refrigeration otherwise how can they say them engineer.Please check this also.Your concern can be a teaching to such MNCs which are just concentrating on sale not on service.
Date:30.04.2013
Applicant
Amit Kumar Sharma
Shanti Vihar
Holi Chowk,Budaun Road
Bareilly -243001
Mob.No.-+919412374235
e-mail:aks007aks123@gmail.com