Job Description - Microland - Technical Support
Microland Walk-in interviews for Technical Support Engineers / Service Desk from Monday to Friday ( 07th April' 2014 to 11th April 2014 )
Post Name
Technical Support / Service Desk
Experience
1 Yr 3 Yrs
Educational Qualification
UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
Job Description
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Route/Assign tickets to the appropriate support group, if necessary.
Updating Pending Tickets with timely, precise, accurate updates
Research/looking-up required information from available resources to handle end user issues, requests or queries
Following-up with end users for missing information/ approvals for processing of requests for closure of pending tickets
Following-up with other support groups, if necessary, for closure of pending tickets (tracking of ageing tickets)
Creating and Uploading KB Articles in the Knowledge base
Adhering to defined Service Levels Adhering to established policies & procedures of the Service Desk
Producing reports as required by the Service Desk Manager, from time to time. Skill Required
Should be ready to work in all shifts
How To Apply
Interested Candidate walk in with your updated resume to below venue:
Interview Time : 10:00 am - 05:00 pm
Microland Limited,
Ground Floor, No. 6 & 7
Palm Court, Sector 14,
20/4 Sukrali Chowk, Opp. Huda Park
Gurgaon 122 001- Haryana
Click here to view complete Aptitude Syllabus
Click here to view Complete reasoning syllabus
Click here to view Interview Tips and other useful information
Still confused? Click here to ask your question
Microland Walk-in interviews for Technical Support Engineers / Service Desk from Monday to Friday ( 07th April' 2014 to 11th April 2014 )
Microland Vacancy Detail
Post Name
Technical Support / Service Desk
Experience
1 Yr 3 Yrs
Educational Qualification
UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
Job Description
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Route/Assign tickets to the appropriate support group, if necessary.
Updating Pending Tickets with timely, precise, accurate updates
Research/looking-up required information from available resources to handle end user issues, requests or queries
Following-up with end users for missing information/ approvals for processing of requests for closure of pending tickets
Following-up with other support groups, if necessary, for closure of pending tickets (tracking of ageing tickets)
Creating and Uploading KB Articles in the Knowledge base
Adhering to defined Service Levels Adhering to established policies & procedures of the Service Desk
Producing reports as required by the Service Desk Manager, from time to time. Skill Required
Should be ready to work in all shifts
How To Apply
Interested Candidate walk in with your updated resume to below venue:
Interview Time : 10:00 am - 05:00 pm
Microland Limited,
Ground Floor, No. 6 & 7
Palm Court, Sector 14,
20/4 Sukrali Chowk, Opp. Huda Park
Gurgaon 122 001- Haryana
Important Links
Click here to view complete Aptitude Syllabus
Click here to view Complete reasoning syllabus
Click here to view Interview Tips and other useful information
Still confused? Click here to ask your question