Hello,
My name is Roshan and I am a reliance broadband user. The internet connection at my home is not working since 7th May 2013. I had raised the first complaint on 12th May 2013 and from then on I have been made to call again and again to check if something is being done but till now the internet is not working.
I must say that I am deeply disappointed with the customer service provided by Reliance. Till now no one has called me to check the status of my connection and every time I called I was promised that at a given date the issue will be resolved but it never got resolved. The way some of the customer service representatives talk is very disrespectful and they are least bothered. I have been checking this with reliance appellate authority and the response has been equally bad. So far I have been given 3 different reasons for this problem.
1. Server issue.
2. Manpower issue.
3. Major issue(they just say MAJOR, I don't know what to make out of it)
I work from home a lot of the times and I am deeply affected by this problem.
When I called on 14th June to check if there is any chance that this will work, one of the nodal officers named Venkatesh told me that he is sending a technician the next day and assured me that this will be resolved. In the meantime since I had raised a complaint in this forum someone from reliance called me to check if the issue has been resolved and told me that if it is not resolved then I should put a comment here again and they will take it up.
Unsurprisingly, even the next day,15th June, no one from the so called technical team turned up. So I called the Reliance appellate authority again and this time the call was taken by a nodal offcer named Rajashekhar. To my surprise and absolute anguish, he informed me that the connection is not working because I have not paid the monthly bills. This guy then told me that I have to pay the bill first and only then the technician will be sent which made me livid. I am on an advance payment plan and I paid my last bill in May first week which means that I have paid in advance for May and for a major part of May the connection was not working. Since then bills were generated in May second week and June second week also. During this whole period the connection has not been active and no technician has come to check this. Mr. Rajashekhar told me that you pay the bill now and then we will give you a waiver based on the date the issue is resolved. He also told me that no further action will be taken until I pay this bill. After all that has happened these people want me to believe them. I really suspect that once I pay the bill the same situation will continue so I have not paid the bill.
At one point I asked Mr.Rajashekhar if he is satisfied with his own performance at work since he claimed to be responsible for this and was surprised to hear from him that he is very much satisfied with his performance. And he is saying this to a customer from his region who is facing connectivity issues for almost 40 days. Is this the level of quality of service that the Reliance team aspires to provide?
I am not someone who names people in a public forum but the attitude shown by these guys lacks respect towards customer and so I decided to mentio their names here.
Please take appropriate action as soon as possible.
Details of my connection are provided below.
Subscriber Name: Roshan C V
Subscriber Number: 251497250806
Complaint Numbers: 202811062,203203791,204169263
My name is Roshan and I am a reliance broadband user. The internet connection at my home is not working since 7th May 2013. I had raised the first complaint on 12th May 2013 and from then on I have been made to call again and again to check if something is being done but till now the internet is not working.
I must say that I am deeply disappointed with the customer service provided by Reliance. Till now no one has called me to check the status of my connection and every time I called I was promised that at a given date the issue will be resolved but it never got resolved. The way some of the customer service representatives talk is very disrespectful and they are least bothered. I have been checking this with reliance appellate authority and the response has been equally bad. So far I have been given 3 different reasons for this problem.
1. Server issue.
2. Manpower issue.
3. Major issue(they just say MAJOR, I don't know what to make out of it)
I work from home a lot of the times and I am deeply affected by this problem.
When I called on 14th June to check if there is any chance that this will work, one of the nodal officers named Venkatesh told me that he is sending a technician the next day and assured me that this will be resolved. In the meantime since I had raised a complaint in this forum someone from reliance called me to check if the issue has been resolved and told me that if it is not resolved then I should put a comment here again and they will take it up.
Unsurprisingly, even the next day,15th June, no one from the so called technical team turned up. So I called the Reliance appellate authority again and this time the call was taken by a nodal offcer named Rajashekhar. To my surprise and absolute anguish, he informed me that the connection is not working because I have not paid the monthly bills. This guy then told me that I have to pay the bill first and only then the technician will be sent which made me livid. I am on an advance payment plan and I paid my last bill in May first week which means that I have paid in advance for May and for a major part of May the connection was not working. Since then bills were generated in May second week and June second week also. During this whole period the connection has not been active and no technician has come to check this. Mr. Rajashekhar told me that you pay the bill now and then we will give you a waiver based on the date the issue is resolved. He also told me that no further action will be taken until I pay this bill. After all that has happened these people want me to believe them. I really suspect that once I pay the bill the same situation will continue so I have not paid the bill.
At one point I asked Mr.Rajashekhar if he is satisfied with his own performance at work since he claimed to be responsible for this and was surprised to hear from him that he is very much satisfied with his performance. And he is saying this to a customer from his region who is facing connectivity issues for almost 40 days. Is this the level of quality of service that the Reliance team aspires to provide?
I am not someone who names people in a public forum but the attitude shown by these guys lacks respect towards customer and so I decided to mentio their names here.
Please take appropriate action as soon as possible.
Details of my connection are provided below.
Subscriber Name: Roshan C V
Subscriber Number: 251497250806
Complaint Numbers: 202811062,203203791,204169263