Tikona Digital Networks promised me internet speed of 1 Mbps with their plan ADULQ1024. However they do not provide the said speed and it is only 200kbps at most which is 1/5 th of what they charge for. The customer care number they have provided returns that since too many people are online they will call you back. However they do not call back. Emails sent to customercare@tikona.in are never answered although it is claimed in the auto email reply that they will be answered in 72 hours. The appellate authority J.NAir too does not respond despite claiming it will be answered in 48 hours. In the period of June 8 to June 16 i filed 6 complaints,the status of which was resolved however the problem was never resolved. No one came at my place neither did i receive any call asking me whether the complaint was resolved. I am mentally harassed by the poor service and would like to terminate their services as they do not provide the service as guaranteed. I would appreciate it if someone can get me my money back which was RS.3300.
Contact me on: consumercomplaints2@outlook.com
Thank you.
Contact me on: consumercomplaints2@outlook.com
Thank you.