Dear Sir/Mam,
I am a Reliance postpaid user from Agartala, Tripura. I had opted for mobile number porting from Reliance postpaid to Airtel Prepaid due to severe network problem in my area. I have submitted my documents along with latest bill payment receipt with porting code to my local Airtel outlet on 27th May 2013. They accepted my document and said that after 15 days it will get activated. They also handed me an Airtel prepaid simcard. But after 15 days no message came from Airtel to my existing number regarding porting out date. I contacted the Airtel outlet. The designated representative there claimed that he had submitted the documents to Airtel right on time and there is an issue with my unique MNP code and hence he asked me to get a fresh code and assured me that the porting will take place. I again gave him the code, but till date no message has come on my number regarding porting out date. I tried to visit the Airtel store, but the store is found to be closed and even he does not pick up my call. I called both Reliance and Airtel customer care addressing my issue, but no one is trying to take the responsibility and just blaming the other operator. I am facing serious problems due to this as 2 billing cycles have passed and i am paying the bills till the porting out takes place. I therefore request you to take up the matter with the proper authority whoever is concerned. My questions are:
1. If this is a Reliance responsibility, why are they playing such a game to keep me hanging on to their service?
2. If it is the responsibility of the Airtel operator, then why are not they abiding the rules of TRAI which states that porting has to be done within 15 days in north eastern states!
I have enclosed the details for your help:
Subscriber Name: Partha Pratim Datta
Mobile Number: 9615360324
Current Mobile Operator: Reliance GSM Postpaid
Circle: North East
Location: Agartala, Tripura
Portability Applied for: Airtel GSM Prepaid
Circle: North East
I am a Reliance postpaid user from Agartala, Tripura. I had opted for mobile number porting from Reliance postpaid to Airtel Prepaid due to severe network problem in my area. I have submitted my documents along with latest bill payment receipt with porting code to my local Airtel outlet on 27th May 2013. They accepted my document and said that after 15 days it will get activated. They also handed me an Airtel prepaid simcard. But after 15 days no message came from Airtel to my existing number regarding porting out date. I contacted the Airtel outlet. The designated representative there claimed that he had submitted the documents to Airtel right on time and there is an issue with my unique MNP code and hence he asked me to get a fresh code and assured me that the porting will take place. I again gave him the code, but till date no message has come on my number regarding porting out date. I tried to visit the Airtel store, but the store is found to be closed and even he does not pick up my call. I called both Reliance and Airtel customer care addressing my issue, but no one is trying to take the responsibility and just blaming the other operator. I am facing serious problems due to this as 2 billing cycles have passed and i am paying the bills till the porting out takes place. I therefore request you to take up the matter with the proper authority whoever is concerned. My questions are:
1. If this is a Reliance responsibility, why are they playing such a game to keep me hanging on to their service?
2. If it is the responsibility of the Airtel operator, then why are not they abiding the rules of TRAI which states that porting has to be done within 15 days in north eastern states!
I have enclosed the details for your help:
Subscriber Name: Partha Pratim Datta
Mobile Number: 9615360324
Current Mobile Operator: Reliance GSM Postpaid
Circle: North East
Location: Agartala, Tripura
Portability Applied for: Airtel GSM Prepaid
Circle: North East