Dear Sir,
My friend Vanitha recharged my reliance net connect number 9341443278 through Justrechargeit.com website for Rs800 on May 24th 2013 using citibank credit card. However, the amount was debited twice from citibank credit card (Rs 800 + Rs800).
Later she had sent an email to Justrechargeit.com (which doesn't have a customer care contact number on their website to talk about the concern) and they in turn suggested to contact the
service@ccavenue.com. However, the mail didn't talk about the refund, instead they asked her to contact citibank credit card customer care to provide the scanned copy of transaction details for additional Rs800.
Citibank bank states as follows:
Dear Ms. Rao, This is with reference to your query dated June 03, 2013. * Our records indicate that the following transaction has been approved in your card account: Transaction Date Merchant Establishment Amount (in Rs.) Approval code May 24, 2013 JustRechargeIt.com 800.00 428752 As per the process followed in the credit card industry and our agreement with the Merchant Establishment (ME), only when a valid debit advice is received for a transaction authorized on your card account, we are obliged to pay the Merchant. We confirm that the authorization block in your card account will get released within a maximum time frame of 30 days depending on the nature of the transaction. Please note that the charge will get debited to your card account, if we receive a valid charge slip even after the said time frame. We regret our inability to cancel the authorization without void slip or a cancellation proof. Hence, we request you to contact Merchant Establishment and provide us valid void slip / proof of cancellation to
retail.dox.india@citi.com for us to release the credit limit authorized in your card account. Alternatively, we request you to wait for the transaction to get billed to your card account and revert us to do the needful. * As per the process followed in the credit card industry and our agreement with the Merchant Establishment (ME), when a valid debit advice is received, we are obliged to pay the Merchant. Accordingly the following transaction has been debited to your card account. Transaction Date Merchant Establishment Amount (in Rs.) May 24, 2013 JUSTRECHARGEIT_CCAVENU MUMBA IN 800.00 For any further assistance, please feel free to contact our 24*7 CitiPhone banking division at the following numbers: Mumbai :2823 2265, Delhi* (Gurgaon):254 2265, Chennai :2852 2484, Bangalore :2227 2265, Kolkata :2283 2484 Please visit the following link to know all our Citiphone numbers:
Now, whom to approach and find out where my Rs 800 is hiding. All the services are blaming on each other and eating customer's amount without any shame. Please help us getting out of his harrassment from such companies and websites.
Both Justrechargeit.com and Reliance netconnect are denying that they have not recieved the additonal amount of Rs800, but the citibank has informed my friend vanitha that they have already processed that payment, but the Merchant has to send them the void slip / cancellation proof of transaction so that the transaction can be reversed on her account.
Please help us get this Rs800, which is in suspense and nobody wants to take the responsibility of owning it and customer is baffled as to who is having that money. Please protect us from customer harrassment.
Recently, i received an email from
Service@ccavenue.com as mentioned below
With reference to your ticket, this is to confirm you that the below mentioned transaction is successful for further assist kindly contact to the merchant at
helpdesk@justrechargeit.com or Tel. No. 91-8097596516/67425542/8097596516
We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant. Also, be informed that cancellation / refund are the process which is always initiated by the merchant,CCAvenue cannot intervene in it.
Thanks
Suresh
09880690774
(
srtimberdesign@gmail.com)
My friend's number who recharged this for me is Vanitha - 09845218691 (
v_ione@yahoo.com)