Dear Forum,
Please assist with advising on following points wrt Telecom Service Providers In India:
[*]if there is any statutory body which looks that theoretically structured complaint resolution mechanism responds to customer's concerns and resolves them?[*]What action should be taken if the complaint has been laid but not closed?[*]What action can be taken against a Service Provider which simply starts ignoring your emails and interactions, and DOESN'T respond?[*]Is there a set timeline defined for Service Providers to resolve complaints and assist customers?[*]What is the Service Provider's obligation towards their customers? Or is it that they have been given the right to skim and discard customers when to not being able to milk further.[*]Who bears the consequences for losses suffered by customers due to Service Providers deactivating numbers on one pretext or the other without prior communication?
Answers to these questions have now become important for me, since VODAFONE DELHI NCR customer care, and Nodal Office have selectively and jointly chosen not to reactivate my 9xxx360000.
A number which has been in existence for the last 10 years+ and which is also a VIP number.
Why would a customer using such a number not intend to retain it? Didn't such thought crosses their minds (it's basic human intelligence, which I hope Vodafone officials have, I Hope!).
Wouldn't Vodafone have been a much better and a customer-centric company, had it tried to send a simple email seeking consent or clarification on the same email ID where they have been sending bills and statements for the past 10 years PLUS?
Moreover, reason why my number was disconnected is because there is lack of coordination between their internal departments namely Customer Care & Retention, finally the brunt of which is being faced by me. A poor, meek, ordinary, one of the many "Customers" using Vodafone for one reason or the other. For obvious reasons, like no daily clamour at their stores, or sitting through out the day in hope that one day somebody old feel empathetic, they chose not to respond or react my number.
The only reason WHY, I can assume for Vodafone not responding is because I mentioned that I am abroad. This would have certainly made them comfortable that I cannot create any scenes or issues being (1) An Individual and (2) Out Of The Country
Does living out of India, takes away my right to be an Indian and claim justice?
Does it mean that People who move abroad to work can be treated, in any manner as Vodafone deems?
For records, I was given an SR number but nothing happened after that (pls check my other thread for more info). It seems that entire Vodafone Delhi NCR team has gone off on a vacation without mobile or data coverage.
Looking forward to your advises, suggestions and comments which can guide me to organise correct steps.
Thanks,
Himanshu
Please assist with advising on following points wrt Telecom Service Providers In India:
[*]if there is any statutory body which looks that theoretically structured complaint resolution mechanism responds to customer's concerns and resolves them?[*]What action should be taken if the complaint has been laid but not closed?[*]What action can be taken against a Service Provider which simply starts ignoring your emails and interactions, and DOESN'T respond?[*]Is there a set timeline defined for Service Providers to resolve complaints and assist customers?[*]What is the Service Provider's obligation towards their customers? Or is it that they have been given the right to skim and discard customers when to not being able to milk further.[*]Who bears the consequences for losses suffered by customers due to Service Providers deactivating numbers on one pretext or the other without prior communication?
Answers to these questions have now become important for me, since VODAFONE DELHI NCR customer care, and Nodal Office have selectively and jointly chosen not to reactivate my 9xxx360000.
A number which has been in existence for the last 10 years+ and which is also a VIP number.
Why would a customer using such a number not intend to retain it? Didn't such thought crosses their minds (it's basic human intelligence, which I hope Vodafone officials have, I Hope!).
Wouldn't Vodafone have been a much better and a customer-centric company, had it tried to send a simple email seeking consent or clarification on the same email ID where they have been sending bills and statements for the past 10 years PLUS?
Moreover, reason why my number was disconnected is because there is lack of coordination between their internal departments namely Customer Care & Retention, finally the brunt of which is being faced by me. A poor, meek, ordinary, one of the many "Customers" using Vodafone for one reason or the other. For obvious reasons, like no daily clamour at their stores, or sitting through out the day in hope that one day somebody old feel empathetic, they chose not to respond or react my number.
The only reason WHY, I can assume for Vodafone not responding is because I mentioned that I am abroad. This would have certainly made them comfortable that I cannot create any scenes or issues being (1) An Individual and (2) Out Of The Country
Does living out of India, takes away my right to be an Indian and claim justice?
Does it mean that People who move abroad to work can be treated, in any manner as Vodafone deems?
For records, I was given an SR number but nothing happened after that (pls check my other thread for more info). It seems that entire Vodafone Delhi NCR team has gone off on a vacation without mobile or data coverage.
Looking forward to your advises, suggestions and comments which can guide me to organise correct steps.
Thanks,
Himanshu