This is to state all fraud done to me by Vodafone for my no. 9999408508. They called me for prepaid to postpaid migration and i only agree if i get some lower 3G data pack. And they offered me in written:
* 800min./month and 300sms/month free for a rental of rs.250.
* 1Gb 3G data free per month for rs.150.
* calling to one Vodafone no. absolutely free.
But, after conversion I got billed of calling rental more than 250 and data usage charged at rs 10/mb. All my outgoings were barred from 26th march, 2013 (just within 20Days of activation into postpaid) for non payment of this wrongly generated bill and now my incoming is also barred from few days.
I submitted all the documents related to plans offered to me on vodafone.del@vodafone.com, customercare.del@vodafone.com, mnpcare.del@vodafone.com and nodal.del@vodafone.com. but they say your billing is correct but has no answer why when above said plan is offered in written.
This is my business no. and i am facing huge difficulty as a result loss in business further result in mental harassment. I also asked them that my mother is undergoing breast cancer operation and barring outgoing leads to very difficult situation for me but then also they have not lifted barrings on calls.
few days back they assured me that they will come up with problem resolution within 1-2 days, but after so many days they even not called back...
one more thing that they said to me that u have been activated 3g data plan of Rs.150 for 1gb on 4th of April and also no bill will generated for the period while ur phone services are suspended but again they made wrong commitment. i received bill for the suspended period and also i was charged Rs. 150 rental for 3g pack for the period of 18 days i.e. 4th of April to 22nd of April.
on asking them about why bill for suspended period, they explained that ur services were suspended from 23rd April. Actually they played trick.
their trick:
services were barred from 26th march and lifted for a day on 22rd april and barred again on 23rd april and generated bill stating that services were barred on 23rd april...
Please do take strict action against them or help me in teaching them a lesson.
i have necessary documents to prove myself.
Thanks and regards
Varun Aggarwal
* 800min./month and 300sms/month free for a rental of rs.250.
* 1Gb 3G data free per month for rs.150.
* calling to one Vodafone no. absolutely free.
But, after conversion I got billed of calling rental more than 250 and data usage charged at rs 10/mb. All my outgoings were barred from 26th march, 2013 (just within 20Days of activation into postpaid) for non payment of this wrongly generated bill and now my incoming is also barred from few days.
I submitted all the documents related to plans offered to me on vodafone.del@vodafone.com, customercare.del@vodafone.com, mnpcare.del@vodafone.com and nodal.del@vodafone.com. but they say your billing is correct but has no answer why when above said plan is offered in written.
This is my business no. and i am facing huge difficulty as a result loss in business further result in mental harassment. I also asked them that my mother is undergoing breast cancer operation and barring outgoing leads to very difficult situation for me but then also they have not lifted barrings on calls.
few days back they assured me that they will come up with problem resolution within 1-2 days, but after so many days they even not called back...
one more thing that they said to me that u have been activated 3g data plan of Rs.150 for 1gb on 4th of April and also no bill will generated for the period while ur phone services are suspended but again they made wrong commitment. i received bill for the suspended period and also i was charged Rs. 150 rental for 3g pack for the period of 18 days i.e. 4th of April to 22nd of April.
on asking them about why bill for suspended period, they explained that ur services were suspended from 23rd April. Actually they played trick.
their trick:
services were barred from 26th march and lifted for a day on 22rd april and barred again on 23rd april and generated bill stating that services were barred on 23rd april...
Please do take strict action against them or help me in teaching them a lesson.
i have necessary documents to prove myself.
Thanks and regards
Varun Aggarwal