Dear Sir/Madam,
I was using SBI Card: 5264 6853 2588 6792 and fraudent transaction happened on 20-March and i recieved SMS to mobile for the following transactions:
RS: 26534.56 on 21-Mar-2013
RS: 18333.57 on 21-Mar-2013
I registered a case"00?6-418-481" with the details and i requested to deactivate my card through calling to customer care representative.
I used my SBI Credit Card last on 13-Mar-2013 to pay Airtel Broad Band bill and later on 20-Mar-2013 couple of Fraudent transactions happened and my card limit is INR: 39000. The card got declined after the above two transactions for which i recieved SMS to my phone number.
After 21 days the above two transactions are cleared from my SBI Credit Card account pay('CaseID=00?6-450-482' Re: CaseID=006?-450-328' & 'CaseID=00?6-418-481' for the same). Till here I appreciate SBI Card team.
There is one more transaction
"Transaction of Rs 27613.27 made on SBI Credit Card XX6792 at STYLEPIT+4559207075DNK on 20-Mar-2013." was shown on my Outstanding amount and this i saw on 03-April and this amount was not present in either Outstanding or Unbilled till (30-Mar-2013).
I have raised dispute the fraduent transaction with the case-id: 'CaseID=00?6-450-330' and I am getting reply from SBI like below:
"This is with reference to your letter regarding the non-receipt of credit from STYLEPIT for Rs 27,613.27 on your SBI Card number 0005241826424652374.
The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card @@@ and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder. The time and status log for all Internet transactions attempted on your card is enclosed for your reference.Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. We are therefore closing the dispute at our end".
My concern is the fraudent transaction of RS:27,613.27 happened on 20-March for this I have not recieved any SMS or its not present in the oustanding or unbilled amount till 03-April and on 03-April it showed directely on my unbilled and when i called customer care they told me to raise transaction dispute form for this.
As the details are hacked by online hackers so that they can provide all details correctly to make fraud transaction on behalf of me without my knowledge.
I could have immediately responded if SBI is shown immediately the amount in outstanding or sent SMS to me like other serious of fraudent transactions. As it's not done from SBI Card side and now they are asking me to pay the amount as they are closing it.
The only evidence for fraudent transaction is the hacker used details at the Same merchandize on the next serious of fraud transactions and all these happened in 24 hours time. SBI is cleared other transactions from my account, as SBI already paid to merchandize, even its fraudent they are asking customers to pay it. Other transactions are also done by the same correct details but I reported before they paid to merchandize. The transaction is in UK, i never travelled there and no goods delivered from STYLEPIT to my Indian Address.
Please do the needful for me to get the amount back to me. I have to pay the amount by 12-April as its my usual SBI Card monthly payment date. I am not ready to pay this amount as it's not done by me, i am looking for help from SBI but i have not recieved any reply from the below mail-id's when I followed the SBI Grievence procedure:
CustomerServiceHead@sbicard.com,
CEO@sbicard.com
I used subject line: CaseID=006-450-482' Re: CaseID=006-450-328' & 'CaseID=00?6-418-481' Dispute the Fraudulent Transaction to follow up with the above two mail addresses because the nodal officers always asking me to pay the amount.
Its not so good that no reply from either customerservice head od ceo as mentioned in the above mail-ids.
Please help me out in clearing the amount:RS:27,613.27
Thanks and Regards,
Gopal (gopalakrishna.singisetti@gmail.com)
I was using SBI Card: 5264 6853 2588 6792 and fraudent transaction happened on 20-March and i recieved SMS to mobile for the following transactions:
RS: 26534.56 on 21-Mar-2013
RS: 18333.57 on 21-Mar-2013
I registered a case"00?6-418-481" with the details and i requested to deactivate my card through calling to customer care representative.
I used my SBI Credit Card last on 13-Mar-2013 to pay Airtel Broad Band bill and later on 20-Mar-2013 couple of Fraudent transactions happened and my card limit is INR: 39000. The card got declined after the above two transactions for which i recieved SMS to my phone number.
After 21 days the above two transactions are cleared from my SBI Credit Card account pay('CaseID=00?6-450-482' Re: CaseID=006?-450-328' & 'CaseID=00?6-418-481' for the same). Till here I appreciate SBI Card team.
There is one more transaction
"Transaction of Rs 27613.27 made on SBI Credit Card XX6792 at STYLEPIT+4559207075DNK on 20-Mar-2013." was shown on my Outstanding amount and this i saw on 03-April and this amount was not present in either Outstanding or Unbilled till (30-Mar-2013).
I have raised dispute the fraduent transaction with the case-id: 'CaseID=00?6-450-330' and I am getting reply from SBI like below:
"This is with reference to your letter regarding the non-receipt of credit from STYLEPIT for Rs 27,613.27 on your SBI Card number 0005241826424652374.
The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card @@@ and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder. The time and status log for all Internet transactions attempted on your card is enclosed for your reference.Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. We are therefore closing the dispute at our end".
My concern is the fraudent transaction of RS:27,613.27 happened on 20-March for this I have not recieved any SMS or its not present in the oustanding or unbilled amount till 03-April and on 03-April it showed directely on my unbilled and when i called customer care they told me to raise transaction dispute form for this.
As the details are hacked by online hackers so that they can provide all details correctly to make fraud transaction on behalf of me without my knowledge.
I could have immediately responded if SBI is shown immediately the amount in outstanding or sent SMS to me like other serious of fraudent transactions. As it's not done from SBI Card side and now they are asking me to pay the amount as they are closing it.
The only evidence for fraudent transaction is the hacker used details at the Same merchandize on the next serious of fraud transactions and all these happened in 24 hours time. SBI is cleared other transactions from my account, as SBI already paid to merchandize, even its fraudent they are asking customers to pay it. Other transactions are also done by the same correct details but I reported before they paid to merchandize. The transaction is in UK, i never travelled there and no goods delivered from STYLEPIT to my Indian Address.
Please do the needful for me to get the amount back to me. I have to pay the amount by 12-April as its my usual SBI Card monthly payment date. I am not ready to pay this amount as it's not done by me, i am looking for help from SBI but i have not recieved any reply from the below mail-id's when I followed the SBI Grievence procedure:
CustomerServiceHead@sbicard.com,
CEO@sbicard.com
I used subject line: CaseID=006-450-482' Re: CaseID=006-450-328' & 'CaseID=00?6-418-481' Dispute the Fraudulent Transaction to follow up with the above two mail addresses because the nodal officers always asking me to pay the amount.
Its not so good that no reply from either customerservice head od ceo as mentioned in the above mail-ids.
Please help me out in clearing the amount:RS:27,613.27
Thanks and Regards,
Gopal (gopalakrishna.singisetti@gmail.com)