Dear Sir,
It's been almost a month that my connection has been disconnected for the mistake M/s Vodafone staff. On June 6th my connection was disconnected. I registered a complaint with the customer care and after a two days i received a call from a lady ( name not disclosed) telling that my connection has been disconnected, as they require my aadhar card again which i had produced at the time of taking the connection as address proof. I couldn't believe her words cos it's been been almost a month, and have cleared my first month bill also and the connection was given to me after 3 days of me submitting all the doc's. They had done the verification at my residence and asked me to walkin to the branch, show the original aadhar card to be verified by the branch staff. She said that my number will not be activated, if the doc is not submitted while the hard copy of my address proof is available with Mls Vodafone. Later, I shot a mail on june 11th 2014 explaining the scenario and asking to activate my connection to M/s Vodafone senior management. I again got the same reply as above. Later i filed the compalint with public grievance dept and after my second follow up M/s Vodafone had given the below reply. Kindly refer to your grievance registered under the above docket number. The said grievance was forwarded to the concerned service provider who has intimated that : Customer issue: customer took the connection from our Store with the front side proof of the PAN CARD which got rejected at the time of verification and connection was suspended Follow ups: customer was asked to resubmit the proof with continuous follow up from the store and the store manager but customer did not re-submit the same and did not respond to the e-mails send and hence connection got deactivated. APPELLATE FOLLOW UP: We called up customer to inform that connection can be reactivated by submitting the proof once again. But customer very adamant that will submit proof only after reactivation of the connection. same cannot be proceeded as per the NORMS of activation. Since customer not Co-operating for activation from last 2 weeks continuous follow ups. we are closing the case. M/s Vodafone has even cheated the Govt dept and also made a mockery. The address proof submitted was not a pancard, but a aadhar card. Secondly after two days of me sending a mail about my disconnection, i receive a call from a lady as mentioned earlier. The branch had never sent me a mail intimating about the address proof before or after disconnection. One Mr. Kiran from kollam branch had called me to apologies about the disconnection and for withdrawing my complaint, after all the mails. He said it was his mistake and his job was on stake. He wanted me to give the proof and withdraw the complaint.Official Mail confirmation asking for the proof, had received only from the nodal officer on june 13th also asking for a passport size photo, means he was asking for a fresh set of doc's, so what happened to my earlier application and doc's ?. Moreover the reply mail from the nodal officer was really nonsense. All information provided was wrong. My mobile number mentioned was wrong, my date of disconnection wrong, my date of verification wrong etc. I was just wondering how a nodal officer can be so irresponsible while sending a mail without knowing any facts. pls find his reply mail below.
Dear Sajeen,
We have received your email dated 11/06/2014 for your Vodafone mobile number 9562560588.
We deeply regret the inconvenience caused to you.
We are happy to help you.
As per our telephonic conversation, we regret to inform you that the services for your Vodafone number 8589097827 is deactivated on 10/06/2014 due to negative verification at the time of Document verification.
Therefore we request you to kindly resubmit a fresh set of below mentioned document at your nearest Vodafone store.
1. POI/POA
2. 1 Passport photograph
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Vinayachandran
On behalf of Jishin Jayaprakash
Nodal Officer
First thing, why do M/s vodafone require my aadhar card again, when submitted once. secondly if the same was required for any reason, why was it not officially communicated via mail not verbally. Thirdly, for the mistake of M/s Vodafone why was my connection terminated and then asked for the document. Fourthly what happend to my initial set of doc's, did the branch staff goof up with my doc's. still am concerned if my doc's were used to provide additional wrong connections by the staff. Fifthly, why was all false information proivded by M/s Vodafone. It's been so humiliating, disgusting and giving me mental torture that they have disconnected my connection for the same. I haven't been receiving any proper reason , and the number has been provided for all personnel and important communication. . This act of vodafone has put me into such a mental depression. Requesting you to provide me a has to find a solution for the metal agony am going though.
Rgds.
Sajeen
828989782
It's been almost a month that my connection has been disconnected for the mistake M/s Vodafone staff. On June 6th my connection was disconnected. I registered a complaint with the customer care and after a two days i received a call from a lady ( name not disclosed) telling that my connection has been disconnected, as they require my aadhar card again which i had produced at the time of taking the connection as address proof. I couldn't believe her words cos it's been been almost a month, and have cleared my first month bill also and the connection was given to me after 3 days of me submitting all the doc's. They had done the verification at my residence and asked me to walkin to the branch, show the original aadhar card to be verified by the branch staff. She said that my number will not be activated, if the doc is not submitted while the hard copy of my address proof is available with Mls Vodafone. Later, I shot a mail on june 11th 2014 explaining the scenario and asking to activate my connection to M/s Vodafone senior management. I again got the same reply as above. Later i filed the compalint with public grievance dept and after my second follow up M/s Vodafone had given the below reply. Kindly refer to your grievance registered under the above docket number. The said grievance was forwarded to the concerned service provider who has intimated that : Customer issue: customer took the connection from our Store with the front side proof of the PAN CARD which got rejected at the time of verification and connection was suspended Follow ups: customer was asked to resubmit the proof with continuous follow up from the store and the store manager but customer did not re-submit the same and did not respond to the e-mails send and hence connection got deactivated. APPELLATE FOLLOW UP: We called up customer to inform that connection can be reactivated by submitting the proof once again. But customer very adamant that will submit proof only after reactivation of the connection. same cannot be proceeded as per the NORMS of activation. Since customer not Co-operating for activation from last 2 weeks continuous follow ups. we are closing the case. M/s Vodafone has even cheated the Govt dept and also made a mockery. The address proof submitted was not a pancard, but a aadhar card. Secondly after two days of me sending a mail about my disconnection, i receive a call from a lady as mentioned earlier. The branch had never sent me a mail intimating about the address proof before or after disconnection. One Mr. Kiran from kollam branch had called me to apologies about the disconnection and for withdrawing my complaint, after all the mails. He said it was his mistake and his job was on stake. He wanted me to give the proof and withdraw the complaint.Official Mail confirmation asking for the proof, had received only from the nodal officer on june 13th also asking for a passport size photo, means he was asking for a fresh set of doc's, so what happened to my earlier application and doc's ?. Moreover the reply mail from the nodal officer was really nonsense. All information provided was wrong. My mobile number mentioned was wrong, my date of disconnection wrong, my date of verification wrong etc. I was just wondering how a nodal officer can be so irresponsible while sending a mail without knowing any facts. pls find his reply mail below.
Dear Sajeen,
We have received your email dated 11/06/2014 for your Vodafone mobile number 9562560588.
We deeply regret the inconvenience caused to you.
We are happy to help you.
As per our telephonic conversation, we regret to inform you that the services for your Vodafone number 8589097827 is deactivated on 10/06/2014 due to negative verification at the time of Document verification.
Therefore we request you to kindly resubmit a fresh set of below mentioned document at your nearest Vodafone store.
1. POI/POA
2. 1 Passport photograph
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Vinayachandran
On behalf of Jishin Jayaprakash
Nodal Officer
First thing, why do M/s vodafone require my aadhar card again, when submitted once. secondly if the same was required for any reason, why was it not officially communicated via mail not verbally. Thirdly, for the mistake of M/s Vodafone why was my connection terminated and then asked for the document. Fourthly what happend to my initial set of doc's, did the branch staff goof up with my doc's. still am concerned if my doc's were used to provide additional wrong connections by the staff. Fifthly, why was all false information proivded by M/s Vodafone. It's been so humiliating, disgusting and giving me mental torture that they have disconnected my connection for the same. I haven't been receiving any proper reason , and the number has been provided for all personnel and important communication. . This act of vodafone has put me into such a mental depression. Requesting you to provide me a has to find a solution for the metal agony am going though.
Rgds.
Sajeen
828989782